Feedback & Complaints
We are committed to delivering safe, high-quality, cost-effective healthcare. We will do our best to ensure the time you spend in our healthcare facilities is as comfortable as possible and to provide you with excellent personal and professional care. We therefore appreciate all feedback regarding the care and service that you, your family or others experienced during your visit and we explain below how we deal with concerns or complaints you may wish to raise.
Ways to Leave Feedback
We Value your Feedback
Whether you are a patient, relative or a visitor to one of our facilities, we want to ensure that your experience is a positive one.
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We value all feedback following your visit to one of our facilities. We ask that if you do encounter any problems, however small, you let us know. We are continually striving to improve our service and care, and your comments and feedback are invaluable in helping us to do this.
Feedback Guidance
If you have concerns or a complaint regarding your data or would like to make a subject access request, please email our team at enquiries@regentsparkhealthcare.com who will be able to advise you further.
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Private patient complaints: If you are a private patient receiving care, please download the Private Patient Complaints Guide for making complaints.
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Safety and Highest StandardsOur close partnership with University Hospitals Plymouth NHS Trust and location within Derriford hospital means we have excellent access to a comprehensive range of clinical and hospital support services. We use the same governance and accountability procedures and standards as the NHS, so patients can rest assured that they will be looked after.
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Top ConsultantsTrained in some of the leading cardiac hospitals from both across the UK and the world—and with a wealth of experience in private cardiology; our consultants are the best in their field. They provide expertise in every sub-specialty of cardiology with reputations synonymous with excellence both nationally and internationally. They effectively diagnose and treat numerous common and complex heart conditions to give the healthcare each patient needs.
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Leading TechnologyTechnology plays a crucial role in healthcare. And the latest technology is required for the best care. For this reason, we use the latest cutting-edge medical equipment and software in the field, from patient examinations to diagnosis to treatments.
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Quick and Easy AccessAny health condition can be stressful, so we strive to offer quick and easy access to all our services. From same-day appointments to speedy results—rapid diagnosis to effective treatment; we aim to bring our patients peace of mind.
Our Complaints Procedure
